> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.fleetwire.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Get a Demo or Help Setting Up Fleetwire # Get a Demo or Help Setting Up Fleetwire You don't have to figure out Fleetwire on your own. Fleetwire is run by a small team, and you'll usually talk to the person who builds it. Here are the ways to get help, from a quick question to a full setup done for you. --- ## Book a live demo or setup call Pick a time that works for you. Calls are 20 minutes on Google Meet, and you can share your screen. **[Book a call](https://tidycal.com/fleetwire/20-minute-meeting)** Use a call to: * **See Fleetwire before you commit.** We'll walk through bookings, your online store, payments, and agreements using your kind of fleet. * **Check your setup before you go live.** We'll go through your listings, pricing, checkout, and payments together. * **Work through a specific problem**, such as connecting Stripe, embedding your store on your website, or syncing Turo. || **Tip:** Tell us how many vehicles you have, where you list them today (Turo, your own website, another booking tool), and what you most want to fix. That way we can spend the call on what matters to you. --- ## Ask a quick question * **Chat:** click the chat bubble in your dashboard or on fleetwire.io. Our assistant answers common questions right away, and you can ask for a person at any time. * **Email:** [hi@fleetwire.io](mailto:hi@fleetwire.io) We reply during business hours, Eastern time. A screenshot or the booking number (it starts with `b_`) helps us find the answer faster. --- ## Moving from another rental platform Switching from tools like FareHarbor, Booqable, HQ Rentals, or a spreadsheet? We'll help you bring your vehicles, customers, and upcoming bookings across, and get your booking pages onto your website. * **Vehicles:** import a spreadsheet. See [How to Create and Manage Listings](https://help.fleetwire.io/en/article/how-to-create-and-manage-listings-7v55a/). * **Customers:** import a spreadsheet. See [How to Import Customer Data into Fleetwire](https://help.fleetwire.io/en/article/how-to-import-customer-data-into-fleetwire-ctoiau/). * **Your website:** add your booking pages with [Add Fleetwire to Any Website](https://help.fleetwire.io/en/article/add-fleetwire-to-any-website-1535hak/) or the [WordPress plugin](https://help.fleetwire.io/en/article/build-your-rental-website-with-wordpress-ka7gkd/). If your files don't import cleanly, send them to [hi@fleetwire.io](mailto:hi@fleetwire.io) and we'll take a look, or [book a call](https://tidycal.com/fleetwire/20-minute-meeting) and we'll do it together. --- ## Let us set it all up: the Launch Package Prefer to hand it off? With the **Launch Package**, our team sets up your account for you. ### What's included * **Branding:** logo cleanup, favicon, share card, brand color, and booking page style * **Vehicles:** your listings with photos and pricing * **Rental agreement:** your agreement laid out in Fleetwire, using your own terms * **Checkout:** payments, taxes, extras, business hours, and delivery locations * **Your store domain**, and booking emails sent from your own address * **A 30-minute walkthrough call** when it's ready **Fleet Launch** (for 10 to 30 vehicles) also includes a website. We build it with the Fleetwire WordPress plugin on hosting you own, or we point your own domain at your Fleetwire store. Your domain and hosting stay in your name, and their costs aren't included. Larger fleets get a custom quote. ### Price | Package | Fleet size | Price | Trial price | |---|---|---|---| | Launch Package | Up to 9 vehicles | $299 | $199 | | Fleet Launch | 10 to 30 vehicles | $599 | $499 | Trial pricing applies to requests sent within 14 days of signing up. The price shown when you send your request is the price you pay. **It comes back to you as credit.** Once we hand off your setup, the full amount becomes Fleetwire account credit. It's applied automatically to your Fleetwire invoices on any plan, monthly or annual, for 12 months. ### How to request it 1. On your dashboard, find **Want us to set it all up for you?** and click **Get the Launch Package**. You'll also find it at the top of **Settings > Business > Company info** under **See the Launch Package**. 2. Tell us your fleet size, whether you use Turo, and whether you have a website. 3. Review the terms and click **Request My Setup**. You aren't charged in the app. We'll email you within one business day to confirm the details and send an invoice. Setup starts once the invoice is paid and we have your materials, and it usually takes one business day from there. || Don't see the Launch Package in your dashboard? Email [hi@fleetwire.io](mailto:hi@fleetwire.io) and we'll set it up for you. ### What you provide Your logo, vehicle details and photos (or your Turo listings), your rental terms and policies, and your pricing. You connect your own payment provider, such as Stripe, and add any DNS records we send you. We never ask for your passwords. ### Good to know * **One round of changes** is included if you ask within 14 days of handoff. * **Refunds:** you get a full refund if you cancel before we start setup. Once setup has started, the fee isn't refundable. * **Your rental terms:** we place your terms in your agreement exactly as you send them. We don't write, edit, or review rental terms, and this isn't legal advice. * **Not included:** designing a new logo, ongoing management of your listings or store, website hosting, domain registration, and email. The full terms are shown in the request form before you send it.