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# Why Isn’t My eSign / Rental Agreement Sending?

If your **Fleetwire eSign rental agreement isn’t sending automatically**, don’t worry — this is usually caused by a simple configuration issue. In most cases, the agreement template just isn’t attached to the correct **listing or branch**, or the booking didn’t trigger the notification.
This guide will help you quickly identify and fix the most common causes so your agreements send automatically again.

## 🔍 How Fleetwire Sends eSign Agreements
Fleetwire automatically sends rental agreements when a **reservation is created** and an **eSign template is attached** to either:
* A **vehicle listing**
* A **branch**


When a booking is confirmed, Fleetwire:
1. Selects the configured eSign template
2. Auto-fills vehicle, customer, and booking details
3. Sends the agreement to the renter via **email and/or SMS**
If any of those pieces are missing, the agreement may not send.

# 🛠 Troubleshooting: Why the Agreement Didn’t Send
Follow these checks to quickly find the issue.

## 🔒 Plan Availability
Fleetwire **eSign rental agreements are available on the Standard and Premium plans.**
If you are using the **Basic plan**, the eSign feature will not be available and rental agreements will not send automatically.
To use automated eSign agreements, your account must be upgraded to either:
* **Standard**
* **Premium**
If you’re unsure which plan your account is on, you can check in your **Billing Settings** or contact support.

## 1️⃣ Check if an eSign Template Is Assigned to the Listing
If the agreement is configured at the **listing level**, verify the template is selected.
1. Go to **Listings** → Select your vehicle.
2. Click the **Settings** tab.
3. Locate **Document eSign**.
4. Make sure a rental agreement template is selected.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/8/5/c/d85c74fa8dfdb000/2026-03-10-134110-1_42lnzf.gif)


If nothing is selected, choose your template and **Save**.
Then try creating a **test booking** to confirm the agreement sends.

## 2️⃣ Check if the Agreement Is Configured at the Branch Level
Many companies configure agreements at the **branch level** instead of per listing.
To check:
1. Go to **Settings** → **Branches**
2. Select your branch
3. Click the **Rental Agreement** edit
4. Confirm a rental agreement template is assigned
⚠️ If using a branch-level template, make sure the **vehicle listing belongs to that same branch**.
If the listing is assigned to a different branch, the agreement will not send.

## 3️⃣ Confirm the Booking Was Created in Fleetwire
Agreements only send when a booking is successfully created.
Check the following:
* The reservation appears in **Orders**
* The booking status is **Confirmed**
* The order contains a renter profile
If the booking was not created correctly, the agreement trigger will not run.

## 4️⃣ Check the Renter Contact Information
Fleetwire sends eSign invitations via **email and/or SMS**, so the renter must have valid contact information.
Verify the renter has:
* A **valid email address**
* A **valid mobile phone number**
Missing contact details can prevent the agreement notification from being delivered.

## 5️⃣ Test by Creating a New Booking
Once you've confirmed the settings above:
1. Create a **new test booking**
2. Confirm the renter has an email or phone number
3. Complete the booking
If configured correctly, the agreement should send automatically.

# 📩 Manually Send an Agreement (If Needed)
If a booking already exists and the agreement did not send, you can send one manually.
1. Go to **Orders**
2. Open the booking
3. Click **NEW CONTRACT**
4. Select your agreement template
5. Choose how to notify the renter (**Email and/or SMS**)
6. Click **CREATE**
Fleetwire will send the document immediately.

# ⚠️ Most Common Cause
The **most common reason agreements do not send** is when:
> The rental agreement is attached to a **branch**, but the **vehicle listing is assigned to a different branch**.
Always confirm the listing and agreement belong to the same branch.

# 🌟 Quick Checklist
Before contacting support, verify:
✔ A rental agreement template exists
✔ The template is assigned to the **listing or branch**
✔ The listing belongs to the correct branch
✔ The booking status is **Confirmed**
✔ The renter has a valid **email or phone number**
If all of these are correct, the agreement should send automatically.

# 🚀 Need Help?
If the agreement still isn’t sending, please contact support with:
* The **booking ID**
* The **rental agreement name**
* Whether it is configured on the **listing or branch**
* A screenshot of **Listing → Settings → Document eSign**
You can reach us via **in-app chat** or email [**hi@fleetwire.io**](mailto:hi@fleetwire.io).
We’re happy to help get your agreements sending smoothly again! ✍️