Authorizing and capturing credit card holds
Credit card holds temporarily block available funds on the credit card; you don't actually take the money until you capture (charge) the authorization. This makes them ideal for use with security deposits.
For example: at pick up, you authorize the total of both the order- and the deposit amount. When you get your items back in good shape, you charge for the order only.
Note: Stripe authorizations must be captured (charged) within 7 days. That means that a rental should be returned within 7 days after you authorized the credit card. If your rental is after this timeframe perhaps you should re-authorize or just capture the authorization for the security you will have the funds for any incidentals.
When looking at an order, click Add payment and choose Credit card as a payment method.
Fill in the amount you want to hold and the credit card information.
Set the toggle switch to Authorize.
Click Authorize.
When looking at an order you can choose from past authorizations under the payment section
Click on the authorization item
Choose to capture full or fill in the amount you want to charge.
Click Confirm.
Note: Each authorization may be captured only once. If you capture less than the authorization amount, you cannot capture the remainder at a later stage.
If you wait the full 7 days they authorization will automatically drop and refund
Released manually from the Fleetwire order page (shown below). Click the authorization item then Cancel authorization then Confirm
Released manually from your Stripe dashboard.
For example: at pick up, you authorize the total of both the order- and the deposit amount. When you get your items back in good shape, you charge for the order only.
Note: Stripe authorizations must be captured (charged) within 7 days. That means that a rental should be returned within 7 days after you authorized the credit card. If your rental is after this timeframe perhaps you should re-authorize or just capture the authorization for the security you will have the funds for any incidentals.
To authorize a credit card hold:
When looking at an order, click Add payment and choose Credit card as a payment method.
Fill in the amount you want to hold and the credit card information.
Set the toggle switch to Authorize.
Click Authorize.
To capture an earlier authorization hold:
When looking at an order you can choose from past authorizations under the payment section
Click on the authorization item
Choose to capture full or fill in the amount you want to charge.
Click Confirm.
Note: Each authorization may be captured only once. If you capture less than the authorization amount, you cannot capture the remainder at a later stage.
To release an authorization hold; you have a few options:
If you wait the full 7 days they authorization will automatically drop and refund
Released manually from the Fleetwire order page (shown below). Click the authorization item then Cancel authorization then Confirm
Released manually from your Stripe dashboard.
Updated on: 16/02/2023
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