Question 1

Fleetwire Setup Checklist

Accepted Answer

🎉 Your Fleetwire Setup Adventure Begins!

Welcome to Fleetwire! We’re thrilled to have you on board. Setting up your account is like prepping a new vehicle for the road — a few key steps, and you’re ready to roll. This checklist guides you through the essentials to get your rental business humming. Let’s make it fun and fast!

🗺 Your Setup Roadmap

Here’s the order we recommend to get your Fleetwire account ready. We’ve marked the must-dos to keep you on track. Pick a cozy spot, grab a coffee, and let’s go!

🚀 Quick Start (Must-Do Steps)

1. Add Company Info 🌟 Set your logo, name, and contact details to shine on invoices and emails.
➡️ Get Started
2. Set Pricing & Currency 💰 Choose your currency and pricing display for your online store.
➡️ Configure Now
3. Connect Stripe 💳 Enable online payments to start accepting bookings.
➡️ Connect Stripe

🔧 Fine-Tune Your Setup

Operating Hours Define when your business is open to manage bookings.
➡️ Set Hours
Date & Time Format Pick your timezone and format for accurate scheduling.
➡️ Adjust Settings
Custom Fields Collect extra customer

Question 2

Add Fleetwire to Any Website

Accepted Answer

🌐 Add Fleetwire to Any Website!

Want to bring your Fleetwire rental business to your own website? You can seamlessly embed Fleetwire listings, buttons, and availability calendars into any site with just a few snippets of code! Whether you’re using WordPress, a custom site, or a platform like Squarespace, this guide will help you add Fleetwire elements to showcase your rental listings and drive bookings. Let’s get started!

🎯 Why Embed Fleetwire on Your Website?

Adding Fleetwire to your website helps you:

Showcase Listings: Display rental listings, prices, and availability directly on your site.
Simplify Updates: Automatically sync changes (e.g., price or title updates) from Fleetwire to your site—no manual edits needed.
Drive Bookings: Make it easy for customers to book rentals without leaving your website.

|| Note: You’ll need to grab your unique JavaScript snippet from your Fleetwire dashboard to get started.

🛠 How to Add Fleetwire to Your Website

Follow these steps to embed Fleetwire on your website using a JavaScript snippet and HTML elements, then customize and test the integration.

Step 1: Add the JavaScript Snippet

Embed the Fleetwire JavaScript snippet on every page where you want to display listings or booking features.

In your Fleetwire dashboard, go to Settings > Online Reservations to find your unique JavaScript snippet.
Copy the snippet and paste i

Question 3

How to Create and Manage Listings

Accepted Answer

🚗 Create and Manage Listings in Fleetwire!

Adding and managing listings in Fleetwire is a breeze, whether you’re manually entering vehicle details, importing from a car-sharing platform, uploading a spreadsheet, or using the API. Fleetwire offers flexible methods to suit your workflow, helping you keep your inventory up-to-date and ready for customers. Let’s explore how to add listings to your Fleetwire account!

| Watch this video to learn how to create a Fleetwire listing.

${youtube}How to create a Fleetwire listing

🎯 Why Add Listings in Fleetwire?

Adding listings to Fleetwire helps you:

Showcase Your Fleet: Display your vehicles to attract customers on your online store (e.g., testcompany.fleetwire.io).
Manage Inventory: Keep track of vehicle availability, pricing, and details in one place.
Streamline Operations: Import or automate listing updates to save time.
Increase Bookings: Make your fleet accessible for both in-store and online reservations.

|| Note: Choose the method that best fits your needs—manual entry for small fleets, imports for car-sharing users, spreadsheets for bulk updates, or API for advanced automation.

🛠 How to Add Listings to Fleetwire

Follow these steps to add listings using one of four methods: manual entry, car-share import, spreadsheet upload, or API integration.

Step 1: Add a Listing Manually

Manually enter vehicle details through a user-friendly interface—perfect for sma

Question 4

How to Authorize and Capture Credit Card Holds

Accepted Answer

💳 Master Credit Card Holds for Secure Rentals!

Running a rental business? Credit card holds are your secret weapon for managing security deposits without tying up funds. With Fleetwire’s Stripe integration, you can authorize holds, capture payments, or release funds in a snap — all from your dashboard. Let’s dive into how to use holds to keep your rentals smooth and secure!

🎯 Why Use Credit Card Holds?

Credit card holds temporarily reserve funds on a customer’s card without charging them, making them perfect for security deposits. Here’s why they rock:

Protect Your Business: Ensure funds are available for incidentals without upfront charges.
Flexible Payments: Charge only the rental amount if the vehicle is returned in good shape.
Customer-Friendly: Holds don’t hit the customer’s wallet until you capture the payment.

|| Note: Fleetwire uses Stripe for credit card holds. Make sure you’ve connected Stripe in Settings > Payments before starting.

🛠 How Credit Card Holds Work

Imagine a customer rents a car for $200 with a $300 security deposit:

At pickup, you authorize $500 (rental + deposit).
If the car is returned undamaged, you capture only the $200 rental fee.
The $300 hold is released, freeing up the customer’s funds.

Here’s how to manage this process in Fleetwire:

Step 1: Authorize a Credit Card Hold

Secure funds at the start of a rental with an au

Question 5

Setting Up Stripe Identity in Fleetwire

Accepted Answer

Connect Stripe Identity to Fleetwire

Fleetwire integrates with Stripe Identity, a powerful tool that helps you verify customer identities programmatically — improving trust, reducing fraud, and keeping your business secure.

To enable this integration, Stripe requires a restricted API key with specific permissions. Don’t worry — setup only takes a few minutes. Follow the steps below.

✅ Before You Begin

Make sure Stripe Identity is enabled on your account. You should be able to manually create a verification session in your Stripe Dashboard.

|| Some setup options won’t appear unless Stripe Identity is fully enabled, so ensure it’s active before continuing.

🔐 Step-by-Step: Create a Restricted API Key

Go to your Stripe API Keys page.
Click Create restricted key.
Name the key something like: Fleetwire ID Key.
Under the All core resources section:

Set Files to Write

Scroll to the Identity section:

Set Verification Sessions and Reports to Write

Click Create key Copy the new key (it should start with rk_live_) and paste it into the Stripe Integration Settings in Fleetwire:
https://tenant.fleetwire.io/settings/providers#integrations
Click **Sav

Question 6

Payment Options at Checkout

Accepted Answer

💳 Configure Payment Settings at Checkout in Fleetwire!

Setting up your payment process in Fleetwire ensures a smooth checkout experience for your customers while giving you control over how payments are handled. In this article, we’ll cover how to configure the Amount Due at Checkout and Booking Capture Mode settings using Stripe, helping you decide whether to collect payments instantly or authorize them for later capture. Let’s get started!

🎯 Why Configure Payment Settings?

Configuring payment settings in Fleetwire helps you:

Control Cash Flow: Decide whether to collect full payment, a percentage, or nothing at checkout.
Reduce Fees: Use authorizations to avoid Stripe fees until you’re ready to capture funds.
Ensure Eligibility: Verify renter qualifications before capturing payment, minimizing refunds.
Streamline Operations: Automate payment captures or manually manage them based on your workflow.

|| Note: These settings apply to Stripe payments, so ensure you’ve set up Stripe as outlined in Integrating with Stripe. If you’re using Square, check out Integrating with Square.

🛠 How to Configure Payment Settings

Follow these steps to configure the Amount Due at Checkout and Booking Capture Mode settings in Fleetwire, tailoring your payment process to your rental business needs.

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