🤖 Automate Tasks with Fleetwire for a Smoother Workflow!

Important: This feature is currently impacted by Turo's decision to cut off 3rd party access to their APIs.

Looking to save time and streamline your rental business? Fleetwire’s automation features let you set up messages and tasks that trigger automatically based on events like new bookings or trip endings. However, there’s an important update: due to Turo’s decision to cut off third-party API access, some automation features are currently impacted. Don’t worry—we’ll guide you through what still works, how to set up automations, and alternative ways to manage tasks. Let’s get started!

🎯 Why Automate Tasks with Fleetwire?

Automations in Fleetwire help you:

Save Time: Automatically send messages or trigger tasks without manual effort.
Improve Customer Experience: Send timely messages like booking confirmations or post-rental thank-yous.
Stay Organized: Keep track of upcoming automations with an event log.

Important: Turo’s decision to block third-party API access (as of April 30, 2023) has impacted some Fleetwire automations that rely on direct Turo integration. Fleetwire has adapted by using email forwarding for calendar blocking, but some features (e.g., real-time booking updates) may require manual workarounds.

🛠 How to Set Up Automations in Fleetwire

Follow these steps to create automations, understand their components, and manage them effectively, even with the current Turo limitations.

Step 1: Verify Turo Listings Are Connected

Ensure all your Turo vehicles are linked to Fleetwire listings for automations to work.

Go to Listings in your Fleetwire dashboard.
For each Turo vehicle, confirm it’s imported or connected to a Fleetwire listing under the Settings > Connections tab.
If not connected, follow the setup in Connecting with Turo—Fleetwire now uses email forwarding to sync Turo bookings.

Note: Without API access, Fleetwire relies on Turo email notifications for updates. Ensure email forwarding is set up correctly to capture booking events.

Step 2: Create an Automation

Set up an automation to trigger messages or tasks based on specific events.

In your Fleetwire dashboard, go to Settings > Automations.
Click Add New Automation and configure the following:

#### Naming & Messaging
- Name & Category: Label your automation for easy organization (e.g., “Welcome Message” under “Bookings”).
- Default Message: The message sent when the automation triggers (e.g., “Thanks for booking with us!”).
- Delivery/Airport/Valet: Customize messages for specific delivery types (e.g., “Meet us at Terminal 1” for Airport).

#### Timing
- Time: The number of units before or after the event (e.g., 1).
- Unit: The time unit (e.g., hours, days).
- Era: Trigger before or after the event (e.g., before or after).
- Examples: “1 hour before a trip ends,” “2 days after a trip ends,” or “At a trip booking.”

#### Vehicles
- Select the Fleetwire listings this automation applies to (e.g., specific vehicles or all listings).

Choose an Event to trigger the automation (see Step 3 below).
Click Save to activate the automation.

Pro Tip: Use clear names like “Post-Rental Thank You” to quickly identify automations in your list!

Step 3: Choose an Automation Event

Select an event to trigger your automation—here are the available events and examples of how to use them:

- Booking Request: When a customer requests a booking (currently limited due to Turo API restrictions—manual confirmation may be needed).
- Confirmed Booking: When a booking is confirmed—perfect for sending an introduction or vehicle rules (e.g., “Welcome! Here are your rental instructions.”).
- Start of Trip: At the beginning of the rental period (e.g., “Enjoy your trip! Let us know if you need help.”).
- Halfway Point: Mid-rental check-in (e.g., “How’s everything going? Any questions?”).
- 3/4th Point: Near the end of the rental (e.g., “Your rental ends soon—please confirm your return time.”).
- End of Trip: When the rental period ends (e.g., “Thanks for renting! Please return the vehicle.”).
- Post Rental: After the rental is complete (e.g., “Thanks for choosing us! Please leave a review.”).

Note: Without Turo API access, events like “Booking Request” or “Confirmed Booking” may not trigger in real-time. Fleetwire relies on Turo email notifications, so ensure email forwarding is active.

Step 4: Monitor Automations with the Event Log

Check upcoming and past automation triggers in the event log.

Go to Settings > Automations > Event Log.
View a table showing:
- The scheduled trigger time.
- The actual time the automation triggered (should match the scheduled time).
- The vehicle/listing involved.
- The parent automation (e.g., “Welcome Message”).
Use this log to confirm automations are firing as expected.



Quick Tip: If an automation doesn’t trigger, check your email forwarding setup and ensure the listing is correctly connected to Turo.

Step 5: Work Around Turo API Limitations

Since Turo cut off third-party API access, some automations may not work as seamlessly. Here’s how to adapt:

- Manual Updates: For events like “Booking Request,” manually confirm bookings in Fleetwire if emails are delayed or missed.
- Email Forwarding: Ensure Turo emails are forwarded to Fleetwire to capture booking events—set this up in Connections.
- Alternative Tools: Use Turos built in automations.

Quick Tip: Stay updated on Fleetwire’s solutions—check Connections for new workarounds or integrations!

Step 6: Test Your Automations

Verify that your automations work as expected, even with the Turo limitations.

Create a test booking in Orders or via your online store (e.g., testcompany.fleetwire.io).
Monitor the Event Log to confirm the automation triggers at the right time (e.g., a “Confirmed Booking” message).
Test different delivery types (e.g., Airport, Valet) to ensure the correct message is sent.
If an automation doesn’t trigger, double-check your email forwarding setup and listing connections.

Quick Tip: Test with a short time frame (e.g., “1 minute after booking”) to quickly confirm the automation works!

🌟 Automations Set, Workflow Simplified!

You’ve set up automations in Fleetwire to streamline your rental tasks, even with the Turo API limitations! Automations like welcome messages or post-rental thank-yous will save you time and delight your customers. Test an automation today to ensure everything runs smoothly.

🚀 Next Steps

Enhance your automation setup with these guides:

Connect with Turo: Set up email forwarding with Connecting with Turo.
Manage Orders: Track bookings with Fleetwire Order Workflow.
Send Payment Requests: Automate payments with Sending Payment Requests to Customers.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy automating! 🌟

Updated on: 15/05/2025