🚗 Set Up Delivery & Pickup Locations in Fleetwire!

Want to offer your customers more flexibility during checkout? With Fleetwire, you can set up delivery and pickup locations for your branches, allowing customers to choose where they’d like to receive or return their rental vehicle. This feature enhances the customer experience by providing convenient options like airport pickups or hotel deliveries. Let’s get your locations set up in just a few steps!

🎯 Why Add Delivery & Pickup Locations?

Adding delivery and pickup locations to your branches helps you:

Enhance Customer Convenience: Let customers pick up or have vehicles delivered to locations like airports, hotels, or custom spots.
Increase Bookings: Flexible options can attract more customers to your online store (e.g., testcompany.fleetwire.io).
Customize Pricing: Set fees for delivery or pickup (or make them free) to fit your business model.

Note: Ensure your listings are assigned to a branch to display these delivery and pickup options at checkout.

🛠 How to Set Up Delivery & Pickup Locations

Follow these steps to configure delivery and pickup locations for your branches in Fleetwire, and ensure they appear during checkout.

Step 1: Add a Delivery or Pickup Location

Set up a new location with all the necessary details for your customers.

In your Fleetwire dashboard, go to Settings > Delivery.
Click Add New Location to create a new delivery or pickup option.
Fill in the following fields:
- Name: The name shown in the checkout dropdown (e.g., SFO Airport Pickup).
- Price: The cost of this option (can be free, e.g., $0 or $10 for delivery).
- Tax Profile: (Optional) Select a tax profile if applicable.
- Description: Add details about the location (e.g., Meet at Terminal 1, Arrivals).
- Type: Choose the location type (e.g., Airport, Hotel, Custom).
- Method: Select Pickup or Delivery.
- Branch: Assign the location to a specific branch (e.g., San Francisco Branch).
Click Save to add the location.

Here’s what the Add Location form looks like:

!

Pro Tip: Use clear, descriptive names like Downtown Hotel Delivery to help customers choose the right option at checkout.

Step 2: Assign a Branch to Your Listings

Ensure your listings are linked to a branch so the delivery and pickup options appear during checkout.

Go to Listings and select a vehicle.
Click the Settings tab for that listing.
In the Branch section, select the branch you assigned the delivery/pickup location to (e.g., San Francisco Branch).
Click Save to update the listing.

Important: Delivery and pickup locations won’t appear at checkout unless the listing is assigned to a branch. Double-check your branch settings to avoid confusion.

Here’s where to set the branch in a listing:

!

Step 3: Test the Checkout Experience

Verify that your delivery and pickup locations are available and working as expected.

Visit your online store (e.g., testcompany.fleetwire.io) and start a test checkout with a listing tied to the branch.
During checkout, look for the delivery/pickup dropdown and select one of your new locations.
Confirm the price (if any) is applied correctly and the description is visible.
Complete the test booking and check the order in Orders to ensure the location details are recorded.

🌟 Delivery & Pickup Locations Ready to Go!

You’ve successfully set up delivery and pickup locations in Fleetwire! Your customers can now choose convenient options during checkout, making their rental experience even better. Test a booking today to ensure everything runs smoothly.

🚀 Next Steps

Enhance your checkout process with these tips:

Customize Checkout: Add more options with Creating Custom Checkout Fields.
Set Up Payments: Accept payments with Setting Up Square Payments in Fleetwire.
Track Orders: Monitor bookings with Registering Pickups and Returns in Fleetwire.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy renting! 🌟

Updated on: 15/05/2025