💸 Offer Promo Codes at Checkout in Fleetwire!

Want to boost bookings or reward loyal customers? Fleetwire lets you create promo codes that customers can enter at checkout to reduce their reservation price. Use them for promotions, loyalty perks, or customer service recovery to keep your renters happy and engaged. You can also control which listings they apply to, limit their usage, and even hide the coupon box on specific listings to manage customer expectations. Let’s set up some promo codes to drive more rentals!

🎯 Why Use Promo Codes?

Promo codes in Fleetwire help you:

Attract Customers: Offer discounts to encourage new or repeat bookings.
Reward Loyalty: Provide perks for returning customers (e.g., a 10% off code).
Recover Gracefully: Make things right with a discount after a customer service issue.

Note: Promo codes are entered manually by customers at checkout—they’re not displayed publicly, giving you control over their use.

🛠 How to Create and Manage Promo Codes

Follow these steps to create promo codes, customize their visibility, promote them to your customers, and test their functionality in your online store.

Step 1: Create a Promo Code

Set up a new promo code with the desired discount, restrictions, and usage limits.

In your Fleetwire dashboard, go to Settings > Pricing > Coupons.
Click Add Coupon to create a new promo code.
Fill out the following fields:
- Code: The code customers will enter (e.g., `WELCOME10`—make it memorable!).
- Type: Choose % off (e.g., 10% discount) or $ off (e.g., $20 off).
- Amount: Set the discount value (e.g., 10 for 10% or $20).
- Listings: Apply the code to specific vehicles or all listings (e.g., only Tesla Model X).
- Limit: Set a maximum number of uses (e.g., 50 redemptions before the code expires) or leave blank for unlimited use.
Set the status to Active to enable the code (you can toggle to Inactive anytime).
Click Save to create the promo code.

Pro Tip: Create multiple codes for the same discount (e.g., SPRING10 and WELCOME10) to track which promotion drives more bookings!

Step 2: Customize Coupon Visibility per Listing

Control whether the coupon box is visible on individual listings to manage customer expectations.

Go to Listings and select a specific vehicle (e.g., Tesla Model X).
In the listing’s settings, find the Checkout Options section.
Toggle the Show Coupon Box option:
- On: Displays the coupon field at checkout, allowing customers to enter a promo code.
- Off: Hides the coupon field, preventing guests from asking for a discount if they don’t already have a code.
Repeat for each listing as needed, and click Save to apply the changes.

Important: Hiding the coupon box on listings where discounts aren’t available can reduce customer inquiries about promo codes they don’t have.

Step 3: Promote Your Promo Codes

Share your promo codes with customers through various channels.

Email Templates: Add the code to your booking confirmation emails—edit templates in Settings > Email Templates.
Social Media: Share the code on platforms like Twitter or Instagram to attract new customers (e.g., “Use WELCOME10 for 10% off your next rental!”).
Website: Display the code on your website (e.g., fleetwire.io) or in your online store (e.g., testcompany.fleetwire.io) via banners or pop-ups.

Note: Codes are not shown publicly in Fleetwire—customers must enter them manually at checkout, ensuring targeted usage.

Step 4: Test the Promo Code at Checkout

Verify that your promo code and visibility settings work as expected during the reservation process.

Visit your online store (e.g., testcompany.fleetwire.io) and start a test reservation with a listing where the coupon box is enabled.
At checkout, confirm the coupon field is visible (if enabled) and enter the promo code (e.g., WELCOME10).
Verify the reservation price updates correctly (e.g., 10% off the total).
Test a listing where the coupon box is disabled—ensure the field is hidden and customers can’t enter a code.
Check the order in Orders to ensure the discount is applied and recorded correctly (if used).

Quick Tip: Test with different listings to confirm the code applies only to the vehicles you selected and that the coupon box visibility matches your settings!

🌟 Promo Codes Ready, Discounts Applied!

You’ve successfully set up promo codes in Fleetwire with customized limits and visibility! Your customers can now enjoy targeted discounts at checkout, helping you drive bookings and reward loyalty while managing expectations. Test a reservation today to ensure your codes work perfectly.

🚀 Next Steps

Enhance your promotions and checkout process with these guides:

Automate Messages: Share codes via SMS with Automating Tasks with Fleetwire.
Customize Checkout: Style your checkout with Customizing Your Checkout Store with CSS in Fleetwire.
Manage Listings: Update your vehicles with Creating and Managing Listings in Fleetwire.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy promoting! 🌟

Updated on: 15/05/2025