Custom Email domain
To make emails to customers more recognizable and consistent with your brand, set up a custom domain so emails such as booking confirmations are sent from your domain instead of FleetWire.io.
To start sending emails from your own domain, complete the following three steps:
Add your domain in the Dashboard.
Verify your domain to allow sending.
Set your sending domain as your domain.
Navigate to email domain settings in the Dashboard and add the domain that you want to send customer emails from.
To verify your domain, you must configure the DNS (Domain Name System) records provided in the Fleetwire Dashboard. These DNS records are necessary to ensure your ownership of the domain and reliable email delivery.
The procedure for adding DNS records to your domain’s DNS server depends on who provides your DNS service. Consult the documentation for your DNS service for specific instructions.
Here are instructions for a few popular providers:
Amazon Web Services
Cloudflare DNS (Do not proxy the provided records)
DreamHost
Google Domains
GoDaddy
Hostgator
Note: It may take up to 72 hours for DNS record changes to be confirmed. We will notify you whether your domain has been verified. Typically this takes 15-30 minutes.
If your domain hasn’t been verified after 72 hours, try the following:
Correct any typos. You can check your domain’s records in the Dashboard’s email domain settings by clicking the “Verify domain” to narrow down issues.
Ensure there are no records that share the same name as the provided CNAME records. CNAME records must be the only record present for a record name.
Ensure the added record names do not include your domain twice. Some providers automatically append DNS record names with the domain name. In this case, if we ask you to create a record with the name “bounce.example.com” you must only enter “bounce” into the name field.
Check that the DNS records are published. You can verify this by using a DNS lookup tool which will display the published records for your domain.
If you are still having trouble verifying your domain, contact your DNS provider.
Each category of record that needs to be configured has a purpose.
Note: Do not delete the provided DNS records from your domain after the domain has become verified. We will be checking these records frequently and will notify you if records become invalid or go missing. If DNS records are not corrected within 48 hours, we will send customer emails from fleetwire.io to guarantee they reach your customers until the problem is resolved.
As a best practice, always configure the Domain-based Message Authentication, Reporting & Conformance (DMARC) record on your domain. This record is especially valuable for preventing impersonation attacks, such as phishing.
The record value specifies a policy that email providers use to decide how to handle fraudulent emails. For example, you can create a DMARC policy that rejects an email that does not pass SPF or DKIM checks. This policy would make it harder for malicious email senders to impersonate you.
If you’re already using this domain to send emails, use caution when adding DMARC to ensure that it does not interfere with your existing configuration. Consult an email or IT professional before adding or modifying this record.
Return to your email domain settings and you should see that your domain has been verified.
Select “Send from this domain…” and confirm customer emails should be sent from your domain. Customer emails will begin to be sent from your domain.
Email replies from customers will be sent to the support email address specified in your public business information.
If you see a red "NO" under DKIM (see screenshot below) this could mean two things, either DNS has not propagated yet or the fields you pasted into your DNS settings are incorrect.
If your DNS provider has a placeholder for your domain next to the text fields where you paste in one of the provided settings, you can remove that part of the pasted text.
Check that the DNS records are published. You can verify this by using a DNS lookup tool which will display the published records for your domain. Compare the 3 fields Fleetwire provides with the ones you see on the tool.
To start sending emails from your own domain, complete the following three steps:
Add your domain in the Dashboard.
Verify your domain to allow sending.
Set your sending domain as your domain.
Step 1: Adding your domain
Navigate to email domain settings in the Dashboard and add the domain that you want to send customer emails from.
Step 2: Verifying your domain
To verify your domain, you must configure the DNS (Domain Name System) records provided in the Fleetwire Dashboard. These DNS records are necessary to ensure your ownership of the domain and reliable email delivery.
The procedure for adding DNS records to your domain’s DNS server depends on who provides your DNS service. Consult the documentation for your DNS service for specific instructions.
Here are instructions for a few popular providers:
Amazon Web Services
Cloudflare DNS (Do not proxy the provided records)
DreamHost
Google Domains
GoDaddy
Hostgator
Note: It may take up to 72 hours for DNS record changes to be confirmed. We will notify you whether your domain has been verified. Typically this takes 15-30 minutes.
Troubleshooting DNS
If your domain hasn’t been verified after 72 hours, try the following:
Correct any typos. You can check your domain’s records in the Dashboard’s email domain settings by clicking the “Verify domain” to narrow down issues.
Ensure there are no records that share the same name as the provided CNAME records. CNAME records must be the only record present for a record name.
Ensure the added record names do not include your domain twice. Some providers automatically append DNS record names with the domain name. In this case, if we ask you to create a record with the name “bounce.example.com” you must only enter “bounce” into the name field.
Check that the DNS records are published. You can verify this by using a DNS lookup tool which will display the published records for your domain.
If you are still having trouble verifying your domain, contact your DNS provider.
Purpose of DNS records
Each category of record that needs to be configured has a purpose.
Note: Do not delete the provided DNS records from your domain after the domain has become verified. We will be checking these records frequently and will notify you if records become invalid or go missing. If DNS records are not corrected within 48 hours, we will send customer emails from fleetwire.io to guarantee they reach your customers until the problem is resolved.
Sender Authentication
As a best practice, always configure the Domain-based Message Authentication, Reporting & Conformance (DMARC) record on your domain. This record is especially valuable for preventing impersonation attacks, such as phishing.
The record value specifies a policy that email providers use to decide how to handle fraudulent emails. For example, you can create a DMARC policy that rejects an email that does not pass SPF or DKIM checks. This policy would make it harder for malicious email senders to impersonate you.
If you’re already using this domain to send emails, use caution when adding DMARC to ensure that it does not interfere with your existing configuration. Consult an email or IT professional before adding or modifying this record.
Step 3: Setting your sending domain
Return to your email domain settings and you should see that your domain has been verified.
Select “Send from this domain…” and confirm customer emails should be sent from your domain. Customer emails will begin to be sent from your domain.
Email replies from customers will be sent to the support email address specified in your public business information.
Troubleshooting:
If you see a red "NO" under DKIM (see screenshot below) this could mean two things, either DNS has not propagated yet or the fields you pasted into your DNS settings are incorrect.
If your DNS provider has a placeholder for your domain next to the text fields where you paste in one of the provided settings, you can remove that part of the pasted text.
Check that the DNS records are published. You can verify this by using a DNS lookup tool which will display the published records for your domain. Compare the 3 fields Fleetwire provides with the ones you see on the tool.
Updated on: 24/02/2023
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