How to Register Pickups and Returns

🚗 Track Pickups and Returns in Fleetwire!

As a rental company, knowing where your inventory is at all times is crucial. Fleetwire makes it easy to track pickups and returns, ensuring you always know what’s in-house and what’s out with your customers. Plus, you can use order statuses to communicate with your team and keep your rental process organized. Let’s dive into how to register pickups and returns!

🎯 Why Track Pickups and Returns?

Tracking pickups and returns in Fleetwire helps you:

Monitor Inventory: Know exactly which items are with customers and which are available.
Stay Organized: Keep your rental operations running smoothly with clear status updates.
Communicate with Your Team: Use statuses to inform your team about the condition of an order.
Improve Customer Service: Ensure timely pickups and returns for a seamless customer experience.

Note: Tracking pickups and returns updates the order status, making it easier to manage your inventory and communicate with your team.

🛠 How to Register Pickups and Returns

Follow these steps to mark pickups and returns for your orders in Fleetwire, and use statuses to streamline your workflow.

Step 1: Mark a Customer Pickup

When a customer picks up their order, update its status to reflect the change.

In your Fleetwire dashboard, go to Orders.
Select the order for the customer who is picking up their items.
On the order screen, click MARK PICKED UP in the top right corner to update the status.

Here’s what the pickup interface looks like on the order screen.

Pro Tip: Mark an order as picked up today to ensure your inventory reflects the latest status, keeping your availability accurate for new bookings.

Step 2: Mark a Customer Return

When a customer returns their items, update the order status to indicate the return.

Navigate to Orders and select the relevant order.
On the order screen, click MARK RETURNED to register the return.

Here’s what the return interface looks like on the order screen.

Quick Tip: After marking a return, check the item’s condition and update your inventory to ensure it’s ready for the next rental.

Step 3: Use Additional Order Statuses

Communicate the condition of an order to your team using additional statuses.

On the order screen, select from statuses like:

PENDING: The order is awaiting action.
PRE-PICKUP: The order is ready for pickup but not yet collected.
COMPLETED: The order cycle is fully finished.

Update the status as needed to keep your team informed.

Pro Tip: Use statuses like PRE-PICKUP to let your team know an order is prepared, streamlining communication for busy rental days.

🌟 Keep Your Inventory on Track!

You’ve successfully registered pickups and returns in Fleetwire! Your inventory is now up-to-date, and your team is informed with the right order statuses. Visit your Orders dashboard to manage more orders and keep your rental business running smoothly.

🚀 Next Steps

Enhance your order tracking with these tips:

Create Manual Orders: Set up new orders with Creating Manual Orders in Fleetwire.
Manage Your Team: Assign roles for tracking with Managing Team Accounts in Fleetwire.
Charge Payments: Process final payments with Charging Credit Cards in Fleetwire.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy tracking! 🌟

Updated on: 15/05/2025

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