📧 Use Email Variables to Customize Fleetwire Templates!

Want to make your email templates more dynamic? Fleetwire lets you use variables to automatically populate emails with order details, vehicle information, and company data. From booking IDs to vehicle VINs, these variables save time and ensure your emails are personalized and professional. Let’s explore the available variables and how to use them in your templates!

🎯 Why Use Email Variables?

Email variables in Fleetwire help you:

Save Time: Automatically fill in details like order dates, vehicle info, and company contact information.
Personalize Emails: Create a tailored experience for customers with their specific order details.
Stay Professional: Ensure consistency in your communications with branded, accurate emails.
Enhance Communication: Include widgets and buttons to provide customers with quick access to order status.

Note: Variables pull data directly from your orders, vehicles, and company settings, so ensure your records are up-to-date for accurate emails.

🛠 Available Email Variables

Below are the variables you can use in your Fleetwire email templates, categorized by type: Order, Vehicle, and Company. Add these variables to your templates to dynamically populate emails with the right information.

Order Variables

Use these variables to include details about the customer’s order, such as dates, times, and fees.

- {{booking_id}}: The unique ID of the booking (e.g., #12345).
- {{renter_first_name}}: The renter’s first name (e.g., John).
- {{renter_last_name}}: The renter’s last name (e.g., Doe).
- {{renter_full_name}}: The renter’s full name (e.g., John Doe).
- {{reservation_start_date}}: The start date of the rental (e.g., May 19, 2022).
- {{reservation_end_date}}: The end date of the rental (e.g., May 22, 2022).
- {{reservation_start_time}}: The start time of the rental (e.g., 10:00 AM).
- {{reservation_end_time}}: The end time of the rental (e.g., 5:00 PM).
- {{reservation_distance_included}}: The included distance for the rental (e.g., 300 miles).
- {{reservation_fee_per_mile}}: The fee per mile for overages (e.g., 0.99 USD).

Special Order Widgets

- {{order_start_stop_widget}}: A widget showing the rental start and stop details (e.g., dates and times).

Here’s what the order start and stop widget looks like in an email.



- {{order_status_button}}: A button linking to the reservation’s status page, allowing customers to check their order status.

Here’s what the order status button looks like in an email.



Pro Tip: Use the {{order_status_button}} to give customers quick access to their booking status, reducing support inquiries.

Vehicle Variables

Include details about the rented vehicle in your emails with these variables.

- {{vehicle_image}}: The image of the vehicle (displays the image if available).
- {{vehicle_name}}: The name of the vehicle (e.g., Toyota Camry).
- {{vehicle_year}}: The year of the vehicle (e.g., 2020).
- {{vehicle_make}}: The make of the vehicle (e.g., Toyota).
- {{vehicle_model}}: The model of the vehicle (e.g., Camry).
- {{vehicle_trim}}: The trim of the vehicle (e.g., SE).
- {{vehicle_vin}}: The vehicle’s VIN number (e.g., 4T1BF1FK0CU123456).
- {{vehicle_license_plate}}: The vehicle’s license plate number (e.g., ABC-123).
- {{vehicle_lockbox_location}}: The location of the vehicle’s lockbox (e.g., Driver’s side door).
- {{vehicle_lockbox_code}}: The code for the vehicle’s lockbox (e.g., 5281).

Quick Tip: Include {{vehicle_lockbox_code}} and {{vehicle_lockbox_location}} in pickup instructions to make the process seamless for customers.

Company Variables

Add your company’s contact and branding information to emails with these variables.

- {{company_email}}: Your company’s email address (e.g., support@yourcompany.com).
- {{company_phone}}: Your company’s phone number (e.g., (555) 123-4567).
- {{company_name}}: Your company’s name (e.g., Your Rental Co.).

Pro Tip: Use {{company_name}} in the email subject line (e.g., “Your Booking with {{ company_name }}”) to reinforce your brand.

🌟 Dynamic Emails, Ready to Send!

You’re now ready to use email variables in your Fleetwire templates! These variables will automatically populate your emails with the right details, saving you time and ensuring a professional experience for your customers. Create a template today and see how variables bring your emails to life!

🚀 Next Steps

Enhance your email workflow with these tips:

Create Email Templates: Set up custom templates with Create Your Own Email Templates in Fleetwire.
Track Pickups and Returns: Keep inventory updated with Registering Pickups and Returns in Fleetwire.
Send Branded Emails: Use your custom domain with Set Up a Custom Email Domain in Fleetwire.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy emailing! 🌟

Updated on: 15/05/2025