Listing Payment Collection Mode

🚘 Configure Payment Collection for Listings in Fleetwire

Fleetwire gives you control over when and how customers pay for a reservation. The Payment Collection setting lets you choose whether payment happens online, at pickup, or is decided by the customer during checkout.

This flexibility helps you match your payment flow to your business model, risk tolerance, and customer expectations.

Note: You can find this setting by going to Listings, selecting a listing, and opening the Pricing or Settings section where Payment Collection is available.

🎯 Why Payment Collection Matters

Choosing the right payment collection mode helps you:

• Control cash flow timing

• Reduce no-shows or unpaid pickups

• Offer flexibility to trusted customers

• Match in-person or online rental workflows

Each listing can have its own payment collection behavior.

🛠 Payment Collection Options

Fleetwire currently supports three payment collection modes. Only one can be selected per listing.

Option 1: Charge now (Default)

Customers pay online during checkout.

What happens:

Full payment is collected online at the time of booking
Checkout requires a valid payment method
Funds are processed before pickup

Best for:

Online-first rentals
Unattended or self-service pickups
Reducing no-shows and payment disputes

What customers see:

Payment is required to complete checkout

Option 2: Ask customer

Customers choose how they want to pay during checkout.

What happens:

Customers can select Pay now or Pay at pickup
Online payment is optional
Final choice is made by the customer at checkout

Best for:

Mixed workflows
Returning or trusted customers
Businesses transitioning from in-person to online payments

What customers see:

A choice during checkout to pay online or pay at pickup

Option 3: Pay at pickup only

No online payment is collected during checkout.

What happens:

No charges are processed online
Customers pay in person at vehicle pickup
Checkout does not require a payment method

Important limitation:

Online security deposits are not supported
Security deposits are automatically disabled for this listing

Best for:

In-person rentals
Cash, terminal, or invoice-based payments
Businesses that do not charge online

What customers see:

Checkout completes without payment

Warning: If Pay at pickup only is selected, any configured online security deposit will be disabled automatically for this listing.

🔒 Feature Availability

If Payment Collection is not enabled on your account, you will see a Coming soon message.

You can:

Join the waitlist directly from the listing screen
Get notified as soon as the feature is available

Once enabled, the setting becomes active immediately for the listing.

✅ How to Choose the Right Option

Use this quick guide:

Want payment guaranteed before pickup? Choose Charge now
Want flexibility without forcing online payment? Choose Ask customer
Want no online payments at all? Choose Pay at pickup only

You can change this setting at any time per listing.

🌟 Payment Collection Configured

You’ve now configured how customers pay for this listing in Fleetwire. This setting directly impacts checkout behavior, payment flow, and deposit availability, so it’s a good idea to review it whenever you create or update a listing.

🚀 Next Steps

Enhance your listings with these tips:

Add Listings: Create more listings with Creating and Managing Listings in Fleetwire.
Set Pricing: Configure rates with Configuring Listing Pricing in Fleetwire.
Add Trip Extras: Generate more income with Trip Extras.
Embed Listings: Display your fleet with Embedding Fleetwire Listings on Your WordPress Site.

Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy listing! 🌟

Updated on: 22/01/2026

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