📜 Monitor Your Fleetwire Activity Log!

Need to keep track of what’s happening in your Fleetwire account? The Activity Log records every user action—like logins, reservation edits, or customer updates—with timestamps, so you can stay on top of changes. This is especially helpful for larger teams or when you need to audit past updates. Let’s explore how to use the Activity Log to maintain transparency and troubleshoot issues in your rental business!

🎯 Why Use the Activity Log?

The Fleetwire Activity Log helps you:

Track Changes: See who made updates to reservations, renters, or settings.
Ensure Accountability: Monitor user actions to maintain transparency across your team.
Troubleshoot Issues: Review past activity to identify when and why changes were made.

Note: The Activity Log is read-only for transparency—entries cannot be edited or deleted, ensuring a reliable record of actions.

🛠 How to Use the Fleetwire Activity Log

Follow these steps to access the Activity Log, understand its entries, and use it effectively for auditing and troubleshooting.

Step 1: Access the Activity Log

View the log to see a history of user actions in your Fleetwire account.

In your Fleetwire dashboard, go to Settings > Security > Activity Log.
You’ll see a list of recent activities with the following details:
- User Actions: What happened (e.g., “Chad Hurin logged in” or “Sara Lee updated reservation #123”).
- Timestamps: When the action occurred (e.g., “May 15, 2025, 09:30 AM EDT”).
- User Details: Who performed the action (e.g., user name and role).
- Event Details: Specifics of the change (e.g., “Changed customer email to newemail@example.com”).

Pro Tip: Use the browser’s search function (Ctrl+F or Cmd+F) to quickly find specific entries, like a reservation number or user name!

Step 2: Understand Who Can Access the Log

Ensure the right team members have access to the Activity Log for auditing purposes.

- Admins: Automatically have access to the Activity Log.
- Team Members: Must have permission to view settings—grant this in Settings > Team > Permissions.
- The log is read-only, ensuring transparency and preventing tampering.

Note: Only authorized users can view the Activity Log—keep permissions tight to maintain privacy and security.

Step 3: Apply Best Practices for Using the Log

Use the Activity Log to monitor and troubleshoot account activity effectively.

- Track Updates: Check who updated a renter profile or order (e.g., “Sara Lee updated customer #456 on May 14, 2025”).
- Monitor Access: Review login times to ensure authorized access (e.g., “Ruth Langmore logged in from IP 192.168.1.1 on May 15, 2025”).
- Audit Mistakes: If something was deleted or a mistake was made, find the entry (e.g., “John Doe deleted reservation #789 on May 13, 2025”) to understand what happened.

Step 4: Test the Activity Log with a Sample Action

Verify that the Activity Log captures actions accurately by performing a test update.

Make a small change in your account, such as editing a customer profile in Customers (e.g., update an email address).
Go back to Settings > Security > Activity Log.
Look for an entry like: “You updated customer #456 email to testemail@example.com on May 15, 2025, 11:43 AM EDT.”
Confirm the timestamp, user details, and action description are correct.

Quick Tip: Test with a team member’s account (if you have multiple users) to ensure their actions are logged correctly too!

🌟 Activity Log Mastered, Transparency Ensured!

You’ve successfully learned how to use the Fleetwire Activity Log to monitor user actions and maintain transparency! Whether you’re auditing changes or troubleshooting issues, the log keeps you informed. Test a sample action today to see the log in action.

🚀 Next Steps

Enhance your account management with these guides:

Secure Your Account: Protect your data with Strengthen Your Fleetwire Account Security.
Invite Team Members: Add users with Creating Team Accounts.
Manage Orders: Track changes to bookings with Fleetwire Order Workflow.
Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy tracking! 🌟

Updated on: 15/05/2025