📧 Set Up Email Forwarding with Outlook (Microsoft 365) for Fleetwire

Want to keep your Turo, Getaround, or Ryde bookings in sync with Fleetwire? Setting up a forwarding rule in Outlook ensures that car-sharing emails (new bookings, changes, cancellations, and messages) are automatically sent to Fleetwire so we can update your listings and manage availability across platforms.

This guide is for mailboxes hosted on Microsoft 365 or Outlook.com. If you use Gmail, follow Setting Up Email Forwarding with Gmail instead.

🎯 Why Set Up Email Forwarding?

Forwarding emails to Fleetwire helps you:

• Sync Bookings Seamlessly: Automatically block off listing timeframes on Fleetwire when bookings are made on Turo, Getaround, or Ryde.
• Stay Organized: Let Fleetwire see your bookings and history so it can auto-message guests and manage your calendar.
• Protect Privacy: Your company gets its own unique forwarding address, and the rule only forwards car-sharing emails. No personal email is shared.

🛠 How to Set Up Email Forwarding in Outlook

We'll create a rule that forwards only car-sharing emails to your Fleetwire address.

Step 1: Copy Your Fleetwire Email Proxy

Fleetwire provides a unique email address for your company to receive car-sharing emails.

1. In your Fleetwire dashboard, go to Connections.
2. Find the Email Proxy field. It looks like fw-xxxxx-xxxxx@inbound.fleetwire.io.
3. Click the copy icon to copy it. You'll paste it into Outlook in a moment.

Step 2: Create the Forwarding Rule in Outlook on the Web

These steps use Outlook on the web, which works the same on Microsoft 365 and Outlook.com accounts.

1. Go to outlook.office.com (or outlook.live.com for a personal account) and sign in.
2. Click the Settings cog in the top-right corner, then choose Mail and then Rules.
3. Click Add new rule.
4. Give the rule a name, for example Car-sharing to Fleetwire.
5. Under Add a condition, choose From and enter noreply@mail.turo.com.
6. • If you also use Getaround or Ryde, click Add another condition and add their sender addresses too. Outlook treats multiple From conditions as "any of these".
6. Under Add an action, choose Forward to and paste your Fleetwire email proxy.
7. Leave Stop processing more rules unticked so your other rules still run.
8. Click Save.

{{ SCREENSHOT: Outlook Rules page with the From condition and Forward to action filled in }}

Step 3: Make Sure External Forwarding Is Allowed

Microsoft 365 business accounts often block automatic forwarding to outside addresses by default. The rule will save without any error, but nothing arrives at Fleetwire.

If you are the Microsoft 365 administrator for your company:

1. Go to the Microsoft 365 Defender portal.
2. Open Email & collaboration, then Policies & rules, then Threat policies, then Anti-spam.
3. Open Anti-spam outbound policy (Default) and click Edit protection settings.
4. Under Forwarding rules, set Automatic forwarding rules to On - Forwarding is enabled.
5. Save.

If someone else manages your Microsoft 365, send them this: "Please allow automatic external forwarding for my mailbox in the Exchange outbound spam policy, or create an outbound policy exception for my user."

Step 4: Test Your Forwarding Setup

1. Find a recent Turo email in your inbox (for example a "trip is booked" email).
2. Open it and forward it manually to your Fleetwire email proxy. Manual forwards are processed the same way as the rule.
3. In Fleetwire, open Connections and check the Turo emails list. The email should appear within a minute.
4. Check your Calendar to confirm the booking was placed on the right listing.

🔍 Troubleshooting

The rule saved but nothing ever arrives at Fleetwire.
External forwarding is blocked by your Microsoft 365 outbound spam policy. See Step 3.

I got a bounce or "undeliverable" message after creating the rule.
Check the forwarding address for typos. It must match the Email Proxy in Fleetwire exactly, including the fw- prefix.

Only some Turo emails arrive.
Turo sends from more than one address. Add @turo.com as a From condition instead of the full address to catch all of them.

I set this up in the Outlook desktop app and it only works while Outlook is open.
Desktop ("client-side") rules only run when the app is running. Create the rule in Outlook on the web instead so it runs on Microsoft's servers around the clock.

🌟 Email Forwarding Set, Bookings Synced!

Fleetwire can now process supported car-sharing reservation emails and update availability for your matched listings.

🚀 Next Steps

• Connect Turo: Finish setting up your Turo connection in Connecting with Turo.
• Match Your Listings: Each Fleetwire listing needs its Turo vehicle linked, or bookings cannot be placed. That's Step 3 of the same article.
• Manage Calendar: Block off dates for Turo bookings in Setting Up Your Fleetwire Calendar.
• Need Help? Contact us at hi@fleetwire.io or via the in-app chat.

Happy syncing! 🌟

Updated on: 08/10/2026